Service

Warranty and post-warranty service

Round-the-clock reports

Remote servicing

Special servicing platform

Periodic inspections

RELIABILITY IS OUR GOAL

We make any possible effort for our robotized systems to meet the expectations of the users and help effectively complete their production tasks.

We offer a full range of maintenance services, which we perform remotely via a safe VPN connection, or at the site – at the customer’s plant. Our maintenance crews, comprised of highly qualified engineers, react promptly to notifications transferred by our customers.

Types of service

Do you have any questions?

Service department at your disposal

We work to provide the highest manufacturing standard at every stage of the implementation of the investment project

Round-the-clock reports

Failures can be reported 24 hours a day, we offer a quick response of Wikpol Sp. z o.o. to any service notification, including telephone consulting and aid, and via the Internet — provided that the line is accessible remotely.

Special servicing platform

The users of Wikpol's robotized lines are in direct communication with the service by means of the Jira Service Desk platform intended to handle services. The system effectively supports the service in the implementation of its purposes, which are responding to client notifications, and accelerating the reaction time, by ordering the information and workflow.

Remote servicing

With the modern solutions in the field of automation, which make it possible to comprehensively diagnose the control system, we have ensured remote servicing of the devices. Using online access, the employees of our maintenance service, while maintaining the full safety of the connection, remotely implement a number of maintenance activities related to the operation maintenance, such as: examining the events reported (issues, malfunctions), making corrections, setting parameters, updating the software.

Periodic inspections

A periodic inspection of the line is performed by Wikpol's maintenance crews. It consists in precisely reviewing the line in accordance with the technical-operational documentation, verifying the correctness of the operation cycles, and correcting the settings and making minor adjustments.

REMOTE SERVICING 2.0

At the moment, we work to deploy a new function, which constitutes a significant progress in ordering maintenance information – entering, data regarding the status of the equipment and devices automatically and remotely directly to our IT platform.

PROPER OPERATION

The proper operation of the palletizing line, which covers, among others, observing the recommended deadlines for the main and periodical inspections, guarantees a long and trouble-free operation of the devices, while bringing measurable benefits to the users: